Deciding a case
Only a case's assignee can record an outcome, and two of the five end the case for good.
A decision is the outcome you record on a case, together with your reason for it. An auditor reads that pair before anything else: what you concluded, and what it rested on.
You decide once the agent has finished and you have checked what it found. Cogentic will not record a decision without a reason, because an outcome on its own is not defensible eighteen months later.
The five outcomes
The Decision picker groups them. Two sit under Resolve and end the case. Three sit under Continue investigating and say what the case is waiting on.
| Outcome | Choose it when | The case after |
|---|---|---|
| Close — false positive | The activity has an explanation you can state | Closed. Its alerts close with it |
| Escalate to SAR | Suspicion has formed | Closed. Its alerts close with it |
| Escalate to a reviewer | Somebody else should take it on | Open, assigned to the reviewer, who is emailed |
| Request for information | You are waiting on a person | Open, still yours |
| Hold | You are waiting on time or an event | Open, still yours |
A closed case cannot be decided again. If you close one in error, a Reopen control appears where the decision was, and reopening asks for its own reason.
Record the decision
On the case's Summary tab, under Your decision
- 1
Read the agent's recommendation
It names an outcome and the findings behind it. Open each finding it cites. Do not take a recommendation whose findings are still leads.
- 2
Choose an outcome
Pick it in Decision. Escalate to a reviewer adds a Reviewer field for the person you are handing it to.
- 3
Take the agent's wording, or write your own
Generate reason fills Decision and Reason from the recommendation. The button appears only while Reason is empty, and everything it writes stays editable.
- 4
Write the reason
Say what you concluded and what it rests on. Write it for somebody who has not read the findings. For a false positive, give the explanation you found rather than the absence of one.
- 5
Select Record decision
Cogentic records the decision under your name with the time. The case changes state at once.
The counterparty is on a sanctions list and the customer's declared wallet funded it directly. Direct exposure, not traced through an intermediary.
The data here is invented.
Nothing here is recorded until you select Record decision, whoever wrote the wording.
After you decide
On either of the two outcomes that close the case, the case and its alerts close together and the decision moves to the top of Summary. The audit log holds the outcome, your reason and your name, and nobody can edit it afterwards.
On the three that keep it open, Escalate to a reviewer hands the case to the person you chose and emails them. Request for information and Hold leave the case with you, to decide again when the thing you are waiting on arrives.
Escalate to SAR does not create or lodge a report. Open the case's Reports tab and build one from your organisation's template, which you can still do after the case has closed. Lodging it with AUSTRAC or any other regulator happens outside Cogentic, and Cogentic does not track whether you did.
Related
How the agent recommends an outcome
The agent proposes an outcome and names the findings behind it. It never inherits a decision from an earlier case.
What a report is
How a report is built from a case, and what submitting one does. You lodge it with the regulator yourself, outside Cogentic.
The audit log
Cogentic records every change to a case against whoever made it. Reading one is not a change, so it leaves no entry.
Last checked against the product on .