Reading findings
What a finding is, and what the two badges on it mean. Only one of them affects what you can decide.
Findings sit in the Analysis panel, at the top of a case's Summary tab. Each finding is a single claim with the sources behind it. You can read one on its own, without the rest of the case.
Every finding carries a grade, and it comes from the sources the finding cites. If every source can back a decision, the finding is graded evidence. If any source cannot, it is graded a lead.
Two badges, doing different jobs. The first is how serious the agent thinks it is. The second is what you are allowed to do with it, and that is the one that constrains a decision.
| If the finding cites | Effect |
|---|---|
| A document on the caseA bank statement, letter or filing that someone uploaded. | Can back a decision |
| A screening vendor, using your accountYour organisation pays for these calls. | Can back a decision |
| The same vendor, using Cogentic's accountThe data is identical. Who paid for it is not. | Informs only |
| A scam signalA heuristic or a community report, with nobody accountable for it. | Informs only |
| A section of your SOPYour own written procedure. It has no grade of its own. | No effect on the grade |
Why the grade matters
A finding graded evidence can be cited by the agent as a reason to close or escalate the case. A finding graded a lead cannot. It is there for the officer to read, and if a decision cites one, that citation is removed.
This is why the same vendor appears twice above. On your own account the call is something your organisation bought and stands behind. On Cogentic’s account it is a free signal, so it can point an officer somewhere without being used to justify an outcome.
Simplified for explanation. Adding a source to an existing finding does not re-grade it.
The grade comes from the source, so the most alarming finding on a case can still be a lead.
The two badges do different jobs
- Severity
How serious the agent judges the finding to be. Cogentic marks it AI-assessed everywhere it appears, and it is not a rating under any regulatory framework. Use it to decide what to read first.
- Grade
What you may use the finding for. You may cite evidence as a reason for an outcome. You may not cite a lead. The grade depends on the source, not on the agent's confidence.
Checking a finding
Every finding lists its sources, and every source opens. You see the request that went to the vendor and the response that came back, stored word for word.
Do this when a finding reads oddly. The response tells you whether the vendor said the thing or the agent inferred it. That difference decides whether you have a data problem or a reasoning problem.
What a finding is not
- Not a conclusion
A finding records one thing the agent established. Whether the case is suspicious is a judgement you make across all of them.
- Not a complete picture
Findings record what the sources returned. A source the agent could not reach produces no finding, so the absence of a finding tells you nothing.
- Not fixed
Upload a document and the agent can cite it. A finding that cites your document is graded evidence.
That last point is the usual route out of a case stuck on leads. If only a lead supports a concern, get a source that can carry the weight: a vendor queried on your own account, or a document you obtained.
Related
Where findings come from
What the agent consults for a finding. A source that does not answer contributes nothing.
Why a sanctions screen can come back unavailable
Unavailable is not clean. It means no list answered, and the agent will not close a case on it.
Deciding a case
Only a case's assignee can record an outcome, and two of the five end the case for good.
Last checked against the product on .