Documentation

Getting started

What Cogentic does, who in your organisation controls what, and everything an Admin sets up once.

Series · 12 pages

Alerts and triage

Where work arrives, how an alert becomes a case, and what decides the order you see things in.

4 pages

Investigating

Working a case from the moment it opens to the moment you decide, and what the agent did before you got there.

17 pages

Reporting

Building a report from a case, what submitting one does, and where the templates come from.

3 pages

Audits and logging

What Cogentic records about a case, and how to show an auditor what was known and who decided it.

4 pages

Reference

Cogentic's own vocabulary, and what to do when something does not look right.

2 pages