Alerts and triage
Where work arrives, how an alert becomes a case and what decides the order you see things in.
Alerts reach Cogentic from the vendors your organisation has connected. Every alert ends up on a case, and the case is what you work.
Triage is the part before an investigation: deciding what is yours, what is urgent and what can wait. Today is where you start, and the alerts queue is where the organisation keeps what nobody has picked up.
In this section
Where a case comes from, and how it reaches somebody.
Last checked against the product on .