Investigating a case
The shape of an investigation from opening a case to recording a decision, and each part of the case screen close up.
By the time you open a case, the agent has already screened the subject, traced the counterparties and written what it found. Your job is to check it, add what the agent could not reach and decide.
Start with the investigation loop. The other pages each go deeper on one step of it.
Every step opens its own page. The agent does the second one before you arrive.
The case
The investigation loop
What to do on a case, in the order that holds up.
The case screen
How the screen is arranged, and what each part is for.
Why Summary is in that order
Why Summary reads top to bottom the way it does.
Reading findings
What a finding is, and what its grade allows.
How the Explorer draws a case
The case as a graph, and its two views.
The case plan
The steps the agent drew up, before it ran them.
Adding what the agent could not reach
Putting what you know onto the record yourself.
Deciding a case
The five outcomes, and the reason that has to go with one.
The agent
What the agent does on a case
What the first pass covers before anybody opens the case.
The agent side panel
Where the agent reports, and what you can ask it.
Where findings come from
Which source produced a finding, and how far to trust it.
Why a sanctions screen can come back unavailable
Why unavailable is recorded as unscreened and not as a pass.
How the agent follows your SOPs
The clause you mapped, and the step it compiles to.
How the agent recommends an outcome
What a recommendation may cite, and what it may not.
What the agent never does
The constraints, and the line an administrator cannot move.
Customers and wallets
Last checked against the product on .